Privacy Policy

We value the trust you place in us when you share your information. This page is designed to help you understand what data we collect, why we collect it, and what we do with it. We believe in being clear and upfront about our privacy practices, ensuring that your journey with us is not only seamless but also entirely secure.

CONTACT US

Last Updated: May 2026

At Rabie Removals, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

To provide our moving and storage services, we collect personal information that includes, but is not limited to:

  • Identification: Name, surname, and ID number (where necessary for storage contracts).
  • Contact Details: Email address, phone number, and physical addresses (pickup and delivery).
  • Inventory Details: Information about your belongings to provide accurate quotes.
  • Payment Information: Billing addresses and transaction records (we do not store full credit card details).

2. Purpose of Collection

We collect and process your information only for legitimate business purposes, including:

  • Providing accurate moving and storage estimates.
  • Coordinating logistics and scheduling your relocation.
  • Processing payments and issuing invoices.
  • Communicating updates regarding your move or storage status.
  • Complying with legal and tax obligations in South Africa.

3. Consent

By requesting a quote or using our services, you provide voluntary consent to Rabie Removals to process your personal information for the purposes stated above. You may withdraw your consent at any time, though this may affect our ability to provide certain services.

4. Information Sharing

We do not sell or rent your personal data to third parties. We only share your information with:

  • Internal Staff: Employees who require the data to execute your move.
  • Service Providers: Trusted third-party partners (e.g., specialized insurance providers or IT support) who agree to keep your information confidential.
  • Legal Authorities: When required by South African law or to protect our legal rights.

5. Data Security

Rabie Removals employs strict technical and organizational measures to protect your data against unauthorized access, loss, or theft. This includes secure servers, encrypted communication, and restricted access protocols for our staff.

6. Data Retention

We keep your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by South African law (e.g., for tax records).

7. Your Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.
  • Request the correction or deletion of inaccurate or outdated data.
  • Object to the processing of your personal information for marketing purposes.
  • Lodge a complaint with the South African Information Regulator.

8. Contact Us

If you have any questions regarding this policy or how we handle your data, please contact our Information Officer:

  • Email: privacy@rabieremovals.co.za
  • Address: Worcester, Western Cape
  • Phone: 068 456 9258